Shipping & Tracking

Once your shipping label has been created, you will receive a shipping confirmation with your USPS tracking number.

Tracking will be available through your shipping confirmation email and order-status page. It may also appear in the Shop app when available.

Tracking updates begin after USPS accepts and scans the package. Please allow time for the first scan to appear.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us as soon as possible if you notice an error. We will try to update the address, but changes cannot be guaranteed once an order has entered processing or a shipping label has been created.

We are not responsible for delays, failed deliveries or returned packages caused by an incorrect or incomplete address supplied by the customer.

A package may be returned to us because of an incorrect address, an unclaimed delivery, refusal of the package or unpaid customs charges.

If your order is returned, we will contact you using the email address associated with the order. Additional shipping charges may be required before the package can be sent again.

Original shipping charges are nonrefundable unless the return was caused by an error made by We Rave Hard.

If your package is delayed or tracking has stopped updating, please review the tracking details, verify your shipping address and contact your local USPS office.

You may also contact us so we can assist with a USPS service request, Missing Mail Search or insurance claim when applicable.

Refunds or replacements for packages believed to be lost in transit will be considered after the appropriate USPS investigation or claim process has been completed.

If tracking shows that your package was delivered but you cannot find it, please check:

• Your mailbox, porch and other delivery areas
  
• Parcel lockers or delivery notices
  
• With household members, neighbors or building management
  
• That the address on your order is correct
  

You should also contact your local USPS office for additional delivery information.

Please notify us within 5 calendar days of the delivery scan if the package cannot be located. A delivered tracking scan is considered evidence that USPS delivered the package to the address provided, so refunds and replacements are not automatically issued. We will review the situation and assist with a carrier inquiry when appropriate.

If your order arrives damaged, contact us within five calendar days of delivery and include:

• Your order number
  
• A description of the damage
  
• Clear photographs of the item
  
• Photographs of the packaging, shipping label and email confirmation of purchase.

Keep the damaged item and all original packaging while the issue is reviewed, as USPS may require them for a claim.

International orders may be delayed by customs or the destination country’s postal service.

Customers are responsible for any customs duties, import taxes, brokerage charges or other fees imposed by their country unless otherwise stated at checkout.

Original shipping charges are nonrefundable for orders returned because customs fees were refused or left unpaid. Additional shipping charges may be required to resend the order.

If your question has not been answered on this page, please contact us at support@weravehard.com and include

• Your order number
• A description of the issue
• Any relevant photos of the package or item(s), if applicable.

As a small business, we appreciate your business and will make every effort to respond within one-two business days.